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Privacy Policy

Know Yourself Kinesiology |

ABN: 92 800 209 525

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Last Updated: [23 September 2025]
Contact: knowyourselfkinesiology@gmail.com | 0418 475 588

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Your Privacy

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At Know Yourself Kinesiology, we are committed to protecting your privacy as a client and online visitor to our website. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles.

This Privacy Policy has been developed in accordance with the Privacy Act 1988 (Cth) and the NSW Privacy and Personal Information Protection Act 1998. This commitment protects the privacy of our clients, business contacts, suppliers, contractors and referral partners.

For more information regarding your privacy rights, please refer to the Australian Privacy Principles and the Office of the Australian Information Commissioner.

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Information We Collect From You

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Personal Information

We may collect the following personal information when you contact us or become a client:

  • Name, address, phone number, and email address

  • Date of birth and occupation

  • Emergency contact details

  • Payment and billing information

  • Communication preferences and appointment history

  • Referral source information

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Health and Sensitive Information

For kinesiology services, chakra balancing, and primitive reflex assessments, we collect sensitive health information including:

  • Medical history and current health conditions

  • Medications, supplements, and current treatments

  • Physical, emotional, and developmental symptoms

  • Previous therapies and healthcare provider information

  • Family health history (where relevant to treatment)

  • Assessment results and progress notes

  • Treatment goals and outcomes

Collection Methods:

  • Intake forms completed via email, phone, or in-person

  • Verbal information during consultations (face-to-face, Teams, or WhatsApp video)

  • Assessment observations and measurements

  • Follow-up communications

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Website Information

Our website automatically collects:

  • IP address and browser type

  • Pages visited and time spent on site

  • Referring websites and search terms

  • Device and geographic information (general location)

  • Google Analytics data for website improvement

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Information About Minors

When providing services to clients under 18 years of age:

  • We obtain appropriate parental or guardian consent before treatment

  • We collect relevant developmental and educational information

  • We follow professional guidelines for working with young people

  • We respect age-appropriate confidentiality while ensuring safety

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How We Use Your Information

 

Primary Purposes - Health Services

We use your personal and health information to:

  • Provide kinesiology treatments, chakra balancing, and primitive reflex assessments

  • Assess your health needs and track treatment progress

  • Schedule appointments via phone, email, or website booking

  • Process payments (credit card and cash)

  • Maintain accurate health records in Microsoft Excel and Word documents

  • Communicate about your care and treatment via phone, email, Teams, or WhatsApp

  • Contact emergency contacts if required during treatment

 

Professional and Legal Obligations

 

We use your information when required for:

  • Referrals to other practitioners (with your explicit consent)

  • Professional indemnity insurance purposes

  • Mandatory notifications as required by NSW law (child protection, public health)

  • Compliance with IICT (International Institute for Complementary Therapists) requirements

  • Legal proceedings or court orders

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Website and Business Improvement

We use non-identifying information to:

  • Improve our website through Google Analytics

  • Understand client needs and service demand

  • Maintain our social media presence (Instagram and Facebook)

  • Create general marketing statistics (without personal details)

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Future Marketing (Opt-in Only)

We may develop marketing communications in the future. Any marketing emails or newsletters will only be sent with your explicit consent, and you can opt-out at any time.

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Storage and Security of Your Information

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Security Measures

We protect your information through:

  • Password-protected email accounts (Gmail)

  • Secure storage of Microsoft Excel and Word client files

  • Encrypted transmission for online communications

  • Secure physical storage of paper records

  • Limited access - only the practitioner has access to your sensitive information

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Data Storage Locations

Your information may be stored:

  • Locally: Microsoft Excel/Word files on password-protected devices

  • Email Communications: Secure Gmail servers (Google's Australian data centers where possible)

  • Video Consultations: Teams (Microsoft) and WhatsApp - no recordings are made or stored

  • Website: Wix hosting platform with SSL encryption

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International Data Transfer

Some of our service providers (Gmail, Teams, WhatsApp, Wix) may store data internationally. These providers maintain adequate privacy protections and comply with Australian privacy requirements where applicable.

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Data Retention

  • Active client health records: 7 years after last service (as required by professional standards)

  • Financial records: 7 years as required by Australian tax law

  • Email communications: Retained in secure Gmail account

  • Website analytics: 2 years through Google Analytics

  • Appointment records: 7 years for continuity of care

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Sharing Your Information

 

With Your Consent

We only share your information with your explicit knowledge and consent for:

  • Referrals: To other healthcare practitioners when in your best interest

  • Family members: If you're a minor or have given specific permission

  • Care coordination: With your other healthcare providers

  • Testimonials: Only with your written consent (name can be withheld if preferred)

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Without Consent - Legal Requirements

We may disclose information without your consent only when required by law:

  • Mandatory notifications: Child protection, elder abuse, public health threats

  • Court orders: Legal proceedings, subpoenas, warrants

  • Professional indemnity: Insurance investigations (limited to relevant information)

  • Emergency situations: To protect your immediate safety or that of others

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Never Shared

We will never:

  • Sell your personal or health information

  • Share information for commercial purposes

  • Disclose information to social media platforms beyond basic website analytics

  • Provide information to marketing companies

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Your Rights and Choices

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Access and Correction Rights

You can:

  • Request copies of your health records and personal information

  • Ask what information we hold about you

  • Correct any inaccurate or outdated information

  • Request your information in a preferred format

  • Update your contact details at any time

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Consent Management

You may:

  • Withdraw consent for referrals or information sharing

  • Object to future marketing communications (when developed)

  • Request restrictions on how your information is used

  • Choose not to provide certain information (may limit our ability to provide comprehensive care)

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Making Requests

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Contact us to exercise your rights:

Response Times:

  • Simple requests: Within 14 days

  • Complex requests: Within 30 days

  • Urgent health-related matters: Within 48 hours

  • Corrections to records: Immediately upon verification

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Administrative Fees

We may charge reasonable administrative fees for:

  • Extensive copying of records

  • Multiple or repeated requests

  • Requests requiring significant time to compile

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Website Privacy and Cookies

 

Cookies and Analytics

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Our website uses cookies to:

  • Analyze website traffic through Google Analytics

  • Remember your preferences during your visit

  • Improve your browsing experience

  • Enable social media sharing functionality

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. This may prevent you from taking full advantage of our website.

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Google Analytics

We use Google Analytics to understand how visitors use our website. This service collects:

  • Pages visited and time spent on site

  • Geographic location (city/region level)

  • Device and browser information

  • How you found our website

Learn more about Google's privacy practices.

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Social Media Integration

Our website may include links to our Instagram and Facebook pages. When you visit these platforms, their respective privacy policies apply. We are not responsible for the privacy practices of social media platforms.

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Testimonials and Reviews

We may collect and display client testimonials with your explicit written consent. You can:

  • Choose to have your name included or withheld

  • Review and approve the testimonial before publication

  • Request removal of your testimonial at any time

  • Limit where the testimonial appears (website only, social media, etc.)

Any testimonials shared publicly become available for others to see and may be copied by third parties beyond our control.

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Video Consultations Privacy

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Teams and WhatsApp Video Calls

For online consultations via Microsoft Teams or WhatsApp:

  • No recordings are made or stored of video consultations

  • Session notes are written during or after the call and stored securely

  • Video platforms may temporarily process call data through their servers

  • We recommend using a private, secure internet connection

  • You can request phone-only consultations if you prefer not to use video

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Technical Considerations

  • Ensure your device and internet connection are secure

  • Be aware that others in your location may overhear the consultation

  • Consider using headphones for additional privacy

  • We are not responsible for technical failures or security breaches of third-party platforms

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Children and Adolescent Privacy

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Consent Requirements

For clients under 18 years old:

  • Parental or guardian consent is required before initial assessment

  • We explain our privacy practices to both parent/guardian and the young person

  • Age-appropriate consent is sought from the minor where possible

  • We respect the developing autonomy of adolescent clients

 

​Information Sharing

  • Health information is generally shared with parents/guardians

  • We may limit sharing if it's in the young person's best therapeutic interest

  • Mandatory reporting obligations override confidentiality in cases of abuse or safety concerns

  • We follow professional guidelines for working with families

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Links to Other Websites

Our website may contain links to other websites, including:

  • Professional association websites (IICT)

  • Health information resources

  • Social media platforms (Instagram, Facebook)

  • Payment processing services

These links are provided for your convenience only. We are not responsible for the privacy practices of other websites. We encourage you to read their privacy statements before providing any personal information.

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​Changes to This Privacy Policy

We may update this privacy policy to reflect:

  • Changes in privacy laws or professional requirements

  • New services or technologies we adopt

  • Feedback from clients or regulatory bodies

  • Best practice developments in healthcare privacy

We will notify you of significant changes by:

  • Posting updates on our website

  • Emailing active clients about important changes

  • Discussing changes during your next appointment if relevant

The updated policy will be effective immediately upon posting, and we encourage you to review it periodically.

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Complaints and Contact Information

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Privacy Concerns or Complaints

If you have concerns about how we handle your privacy:

  1. Contact us first: knowyourselfkinesiology@gmail.com or 0418 475 588

  2. We'll acknowledge your complaint within 2 business days

  3. We'll investigate and respond within 14 days

  4. We'll work with you to resolve the matter promptly and fairly

External Resolution

If you're not satisfied with our response, you can contact:

Office of the Australian Information Commissioner

NSW Privacy Commissioner

Professional Association

  • IICT: For professional conduct matters related to privacy

  • Website: www.iict.com.au

Contact Details

Know Yourself Kinesiology
ABN: 92 800 209 525
Location: Redfern, NSW
Phone: 0418 475 588
Email: knowyourselfkinesiology@gmail.com
Website: www.knowyourselfkinesiology.com

Business Hours: Refer to website
Emergency Contact: 0418 475 588

Professional Registration and Insurance

  • Professional Association: International Institute for Complementary Therapists (IICT)

  • Professional Indemnity Insurance: Current and compliant with professional requirements

  • Mandatory Reporting: We comply with NSW mandatory reporting requirements for child protection and other legal obligations

This privacy policy was last updated on [Date] and is effective as of that date. We encourage you to review this policy periodically to stay informed about how we protect and use your information.

By using our services or website, you acknowledge that you have read, understood, and agree to this privacy policy.

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